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Customer Experience Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Customer Experience Specialist to join our international Customer Experience team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.
Key Responsibilities
- Identify and assess customers' needs to ensure satisfaction
- Manage customer communications and reply to requests by email and chat
- Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies
- Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Build sustainable relationships and trust with customers through empathy and open and interactive communication
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases
- Achieve personal/team targets
- Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin...)
- Take the extra mile to engage customers
About Us
At Walters People, we are a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. Our mission is to inspire and empower others by genuinely caring for our own wellbeing and our colleagues. We believe that wellbeing should be at the forefront of work, and we strive to create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
