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Customer Experience Specialist
hace 1 mes
We are seeking a skilled Customer Experience Specialist to join our team at MPB. As a key member of our customer experience department, you will be responsible for providing exceptional support to our customers via live chat, email, and phone.
With a strong focus on problem-solving and building relationships, you will work closely with our customers to resolve their queries and provide a seamless experience. Your fluency in English and German or Italian will enable you to communicate effectively with our diverse customer base.
As a Customer Experience Specialist, you will have the opportunity to progress your career within our customer experience team. Whether you want to develop into a team lead or explore other areas of customer experience, we offer a supportive environment for growth and development.
Our customer experience team is international, vibrant, and constantly learning. We use market-leading SAAS tools to support our customers, and you will have the opportunity to work with a diverse range of people across countries and cultures.
To be successful in this role, you will need:
- Some previous experience in a customer support/service/experience role
- Fluent German or Italian and English skills - verbal and written
- Problem-solving abilities
- A customer-first mindset
We offer a competitive salary of €31,000 per annum, as well as a range of benefits, including 28 days holiday, two days off per year to volunteer for a charity, and access to our Learning Management System.
