Customer Experience Specialist
hace 4 semanas
About the Role
We are seeking a highly skilled Customer Experience Specialist to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.
Key Responsibilities
- Identify and assess customers' needs to ensure satisfaction
- Manage customer communications and reply to requests by email and chat
- Provide accurate and complete information using the right methods and tools
- Take care of customer complaints and provide appropriate solutions
- Build sustainable relationships and trust with customers through empathy and open communication
- Manage the CRM system and updates
- Collaborate closely with multiple departments to support all processes and operations
About Us
Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. We are a high-growth tech company that places wellbeing at the foundation of our culture. We are committed to making every company a wellness company.
-
Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Mpb A tiempo completoCustomer Experience SpecialistAre you a creative problem solver looking for a fulfilling career in customer experience? We are growing our customer experience department and are seeking a fluent English and German or Italian speaker to support our customers via live chat, email, and phone. As a Customer Experience Specialist, you will be joining a...
-
Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Gympass A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...
-
Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España MPB A tiempo completoWe are seeking a skilled Customer Experience Specialist to join our team at MPB. As a key member of our customer experience department, you will be responsible for providing exceptional support to our customers via live chat, email, and phone.Our ideal candidate will be fluent in English and German or Italian, with a strong problem-solving ability and a...
-
Customer Experience Specialist
hace 3 semanas
Madrid, Madrid, España MPB A tiempo completoCustomer Experience Role at MPBWe are seeking a skilled Customer Experience Specialist to join our team in Berlin. As a key member of our customer experience department, you will play a vital role in delivering exceptional support to our clients across various communication channels.Our ideal candidate will have a strong background in customer service,...
-
Customer Experience Specialist
hace 7 días
Madrid, Madrid, España Molnlycke Health Care A tiempo completoAbout the RoleMólnlycke is seeking a Customer Experience Specialist to join our team in Iberia. As a member of our Customer Experience team, you will be responsible for delivering a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.Key Responsibilities• Manage...
-
Customer Experience Specialist
hace 2 semanas
Madrid, Madrid, España Spotahome A tiempo completo**About the Role**As a Customer Experience Specialist at Spotahome, you will be the first point of contact for our worldwide community, handling and resolving customer complaints in a professional manner. **Key Responsibilities**• Provide friendly and efficient service to our users• Address emails and phone calls from users who need assistance, including...
-
Customer Experience Specialist
hace 1 mes
Madrid, Madrid, España Bigblue A tiempo completoAbout the roleAt Bigblue, we're on a mission to empower independent brands to offer a world-class customer experience. As a Customer Care Specialist, you'll play a crucial role in helping our customers succeed in the fast-paced world of e-commerce.Key responsibilities:Respond to customer inquiries and provide personalized supportCollaborate with the...
-
Customer Experience Specialist
hace 7 días
Madrid, Madrid, España Jd A tiempo completoCome and be a part of our dynamic customer service team at JD!We are looking for a talented Customer Experience Specialist to join our team and provide exceptional customer service to our customers.Your Key Responsibilities:Provide excellent customer service via phone, email and social media.Respond to customer enquiries and resolve any issues in a timely...
-
Norwegian Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Work International A tiempo completoWe are seeking a talented Norwegian speaking customer experience specialist to join our team in Riga, Latvia. Our client values creativity and relationship building in a personal and pleasant manner, and we are looking for someone who shares these values.As a customer experience specialist, you will work together with your colleagues in a committed team...
-
Customer Experience Specialist
hace 2 semanas
Madrid, Madrid, España Merck A tiempo completoAbout the RoleMerck is seeking a skilled Customer Experience Specialist to join our team as a CRM Senior Specialist. In this role, you will play a critical part in supporting our Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving our CRM landscape.
-
Customer Experience Specialist
hace 7 días
Madrid, Madrid, España AMEX A tiempo completoAt American Express, we're dedicated to providing the world's best customer experience every day. As a Customer Experience Specialist, you'll play a crucial role in achieving this goal by delivering exceptional service to our premium clients.We offer a highly competitive salary of $80,000 - $120,000 per year, depending on your location and experience.Job...
-
Finnish Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Work International A tiempo completoWe are seeking a talented Finnish Customer Experience Specialist to join our team in Riga. As a key member of our customer service team, you will be responsible for delivering world-class customer service to our clients.About the role:Fluency in Finnish is required, with good knowledge of English and other Nordic languages an asset.Excellent communication...
-
German Speaking Customer Experience Specialist
hace 3 días
Madrid, Madrid, España Remotely Talents A tiempo completoAt Remotely Talents, we are seeking a highly skilled German Speaking Customer Experience Specialist to join our team. This remote role offers the opportunity to work from the comfort of your own home in Hungary, while being part of a dynamic team.Company OverviewWe partner with a renowned BPO that prides itself on outstanding employee satisfaction. Our...
-
Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Wellhub A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international Customer Experience team based in Madrid, Spain. As a Customer Experience Specialist, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...
-
Customer Experience Specialist
hace 1 semana
Madrid, Madrid, España Molnlycke Health Care A tiempo completoWe are seeking a highly motivated and organized Customer Experience Specialist to join our Iberia team. Location: MadridThis role will be responsible for managing Mölnlycke customer experience for assigned customers, territories or channels, ensuring follow-up of enquiries and post sales activities. The ideal candidate will have strong communication skills,...
-
Customer Experience Specialist Iberia
hace 4 semanas
Madrid, Madrid, España Molnlycke Health Care A tiempo completoAbout the RoleAt Mölnlycke, we're committed to equipping medical professionals with solutions to improve patient outcomes. As a Customer Experience Specialist for Iberia, you'll play a crucial role in delivering a seamless customer experience, adding business value through an integrated best-in-class service. Your primary focus will be on managing...
-
Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Bigblue A tiempo completoAs Amazon continues to invest heavily in its e-commerce infrastructure, independent brands are facing a daunting challenge: how to provide the same level of trust and experience to their customers.The Consequences: If they fail to adapt, they risk losing customers every day. Bigblue is helping independent brands fight back. By partnering with companies like...
-
Customer Experience Specialist Iberia
hace 4 semanas
Madrid, Madrid, España Molnlycke Health Care A tiempo completoJoin Our Iberia Customer Experience TeamMolnlycke Health Care is seeking a highly motivated Customer Experience Specialist to join our Iberia team. As a member of our customer experience team, you will be responsible for delivering a seamless customer experience to our business customers in Iberia. Your primary goal will be to ensure that our customers...
-
Danish Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Work International A tiempo completoAbout the Role:We are seeking a highly motivated and customer-focused Danish-speaking Customer Experience Specialist to join our team in Riga. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:* Provide timely and effective...
-
Customer Experience and Innovation Specialist
hace 4 días
Madrid, Madrid, España Toptalent A tiempo completoJob Overview: We are seeking a highly motivated Customer Experience and Innovation Specialist to join our team at Toptalent. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and supporting the growth of our business.About the Role: The Customer Experience and Innovation Specialist will provide...