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Customer Experience and Innovation Specialist
hace 1 mes
Job Overview: We are seeking a highly motivated Customer Experience and Innovation Specialist to join our team at Toptalent. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and supporting the growth of our business.
About the Role: The Customer Experience and Innovation Specialist will provide top-notch support to our B2B customers through various communication channels, including phone, email, and chat. You will work closely with colleagues to develop innovative solutions that enhance the customer experience, leveraging the latest technology and AI integrations.
Key Responsibilities:
- Supporting customers over the phone, email, and chat to resolve their queries and find the best solutions
- Communicating effectively with customers to understand their needs and preferences
- Collaborating with colleagues to brainstorm and implement new ideas that improve the customer experience
- Troubleshooting and resolving complex customer issues in a timely and efficient manner
- Providing excellent service to customers and ensuring high levels of satisfaction
Requirements:
- Native level German and fluent English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proactivity and solution-oriented approach to problem-solving
- Technical background and proficiency with computers
Benefits:
- A competitive salary of approximately $50,000 - $60,000 per year, depending on experience
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment with a close-knit team
- The chance to work with the latest technology and innovations in the field
- An opportunity to contribute to the growth and success of Toptalent
We Offer: A comprehensive compensation package, including a competitive salary, benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about innovation and technology, we encourage you to apply.
