Customer Experience Specialist
hace 3 semanas
Company Overview
">At Align Technology, we are revolutionizing the orthodontic industry with our innovative technology and tools. Our mission is to transform smiles and change lives by providing premium customer experiences during the entire process of processing and delivering iTero Technology.
">About This Opportunity
">You will be the focal point in communication between customers and leasing companies, guiding them through the leasing process and ensuring financial documents are complete and accurate. Your primary responsibility will be to manage and monitor customer accounts, review shipments in the region, and coordinate shipment of equipment.
">Responsibilities
">- ">
- Handle, change, and incident requests coming from internal and external users of our Scanner and CAD/CAM services">
- Educate customers on the timeliness, logistics, office technical requirements, and scanner installation process">
- Assist internal customers with necessary documentation (e.g., pro-forma invoice, RA documentation)">
- Perform other duties as assigned">
Requirements
">We are seeking a highly skilled Customer Experience Specialist with 1-3 years of front-line customer service and/or software-hardware help desk experience. You should have strong customer service and organizational skills, as well as excellent written and verbal communication skills in English, Spanish, and Portuguese.
">What We Offer
">As a Customer Experience Specialist at Align Technology, you will be part of a global team that values diversity, innovation, and compassion. We offer a competitive salary range of $60,000 - $80,000 per year, depending on location and experience, plus benefits including health insurance, retirement plan, and opportunities for professional growth and development.
">About Us
">Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics, and material science.
">Why Join Us?
">By joining Align Technology, you will be part of a global, fast-growing company in one of the most dynamic industries. You will have the opportunity to work with talented employees who share your passion for innovation and customer satisfaction. We believe in fostering a culture of open-mindedness and compassion for all our employees, and we value diversity in every aspect of our business.
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