Senior Customer Experience Specialist

hace 18 horas


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

About American Express

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At American Express Services Europe Limited, we are dedicated to providing our customers with the best possible service experience. Our team of experts is passionate about delivering exceptional customer experiences that exceed expectations.

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The Role

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We are seeking a Senior Customer Experience Specialist to join our Global Premium Experience (GPX) Team. As a Senior Customer Experience Specialist, you will be responsible for providing world-class customer service to our Premium Merchant customers, ensuring their needs are met and exceeded at every touchpoint.

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Main Responsibilities

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  • Support the servicing needs of our Premium Merchant, Multi-Currency, and Third-Party Partner segments across the globe.">
  • Service across multiple channels including phone (inbound and outbound), e-mail, and live chat.">
  • Think out of the box and resolve merchant and internal partner enquiries/issues to ensure speedy resolution with minimal impact to Merchant experience.">
  • Able to flex across the above-mentioned customer segments, processes, and work any schedule to support business needs.">
  • Close the loop efficiently with Merchants and internal partners to promote the AMEX brand.">
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Requirements

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  • Strong growth mindset with the ability to take ownership of your own career.">
  • Excellent critical thinking, time management, and analytical skills required.">
  • Excellent verbal and written communication & relationship building skills.">
  • Experience around creating and reporting process-related metrics.">
  • High attention to detail with an agile problem-solving mindset.">
  • Must have the ability to be pro-active and conduct root cause analysis for recurring problems.">
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Estimated Salary Range: £45,000 - £60,000 per annum + benefits

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About the Benefits

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We offer a comprehensive benefits package, including competitive salary, generous holiday allowance, pension scheme, and many other perks. At American Express, we value diversity and inclusion, and we welcome applications from candidates who share our commitment to these values.

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Contact Information:

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Please submit your application through our website. We look forward to hearing from you



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