Senior Travel Experience Specialist

hace 2 días


Madrid, Madrid, España Clubmed A tiempo completo

About Club Med

Established in 1950, Club Med is a pioneer of premium all-inclusive holidays. We offer a unique experience with our resorts across the globe.

Job Overview:

As a Senior Travel Experience Specialist, you will be responsible for assisting agents and customers to create unforgettable travel experiences.

Main Responsibilities:

  • Assist agents with booking services and contribute to achieving sales objectives and customer satisfaction.
  • Develop sales activities by recruiting, building loyalty, and selling complementary services.
  • Analyze sales trends, customer data, and performance evolutions to propose new solutions and improvements.
  • Guarantee process evolution and adaptation to ensure efficiency and fluidity.
  • Participate in market development plans and ensure compliance with operational standards.
  • Create personalized relationships with customers, proactively accompanying them throughout the sale.
  • Ensure customer follow-up and satisfaction.
  • Design customized travel experiences by gathering and understanding customer expectations and motivations.
  • Promote Club Med destinations, products, and experiences.

Requirements:

We are looking for candidates with a bachelor's degree or equivalent, minimum 5 years' experience in the travel agency industry, excellent interpersonal skills, strong networking/communication skills, and knowledge of the tourism industry.

Candidates should be passionate about travel, skilled in sales techniques and negotiation, persistent, proactive, curious, and enthusiastic. They should also enjoy working as part of a team and be digitally literate.

Languages: Bilingual in Portuguese and Spanish, good knowledge of English, and French is a plus.

Why Join Us:

At Club Med, we value kindness, multiculturalism, responsibility, freedom, and pioneering spirit. If you share these values, have an entrepreneurial spirit, and are open-minded, you may be a great fit for our team.



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