Customer Experience Specialist

hace 2 semanas


Madrid, Madrid, España Sézane A tiempo completo

Sézane, a French fashion brand born online, is seeking an experienced and passionate Sales Assistant to join our team in Madrid. As a Customer Experience Specialist, you will be the face of our brand, delivering exceptional customer service and ensuring a unique shopping experience for our clients.

About Sézane

Founded over ten years ago, Sézane has remained true to its core values: innovation, people, creativity, quality, and service. Our mission is to constantly improve and innovate, making every day at Sézane a unique and exciting experience.

Job Description

We are looking for a Sales Assistant who can embody the Sézane spirit and style, providing impeccable presentation and ensuring that every customer feels welcome and valued. Your key responsibilities will include:

  • Delivering a unique customer experience by prioritizing customer satisfaction and offering personalized service.
  • Embodying the Sézane spirit and style through impeccable presentation and respect for grooming.
  • Welcome customers with generosity and empathy, offering them the best possible experience and helping them discover our different worlds and products.
  • Be an ambassador of the Brand's omnichannel nature, demonstrating curiosity and developing an in-depth knowledge of the Brand and its products.
  • Demonstrate specific actions to make the customer experience memorable and unique.
  • Dealing with customer complaints and dissatisfaction to satisfy our customers and build loyalty.
  • Guarantee the brand image by knowing the basic rules of Sézane merchandising and participating in its implementation.
  • Maintain the sales level of the store and ensure proper stock management.

Requirements

To succeed in this role, you will need:

  • A first successful experience in ready-to-wear, hotel industry, catering, sales, or animation.
  • A sense of service, excellent presentation, and a strong fashion sense.

Benefits

We offer competitive salaries based on location and experience. Our estimated salary range for this position in Madrid is €35,000-€50,000 per annum.



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