Customer Experience Specialist

hace 1 mes


Madrid, Madrid, España Bigblue A tiempo completo


As Amazon continues to invest heavily in its e-commerce infrastructure, independent brands are facing a daunting challenge: how to provide the same level of trust and experience to their customers.


The Consequences:
If they fail to adapt, they risk losing customers every day. Bigblue is helping independent brands fight back. By partnering with companies like Stripe and Shopify, we're empowering them to take control of their own destiny. Shopify powers their e-shop, Stripe makes payment seamless, and we, Bigblue, handle logistics and delivery.

Founded in 2018, we've raised $18M and have a team of over 110 employees working from our offices in Paris, Madrid, London, and remotely.


About the Role:


MadridAs the lifeblood of Bigblue, Customer Care is the key to our success. As a Customer Care Specialist in Spain, you'll be responsible for helping our Spanish customers navigate the Bigblue platform and resolve their day-to-day issues.

You'll also be tasked with educating them on the intricacies of logistics, including technical and product aspects.

Furthermore, you'll contribute to the improvement of the app through your daily interactions with the Operations and Product teams.


Missions:

  • Respond to customer inquiries from our chat and build a personalized relationship with each customer.
  • Guarantee the customer experience by finding quick and effective solutions to each problem encountered.
  • Train merchants on the Bigblue App to make them experts.
  • Enrich our content (Help Center) to empower our users to be independent.
  • Gather feedback and collaborate with the Product and Ops team to anticipate operational issues.
  • Be the voice of the merchant within Bigblue to enhance the level of service and the Bigblue App.


Requirements:

  • 1+ year of experience in a client-facing role.
  • Exceptional organizational and time management skills.
  • Fluent in Spanish and English.
  • Analytical mindset.
  • Quick learner – able to assimilate vast amounts of information quickly.
  • Customer-centricity.
  • Alignment with Bigblue's values.


At Bigblue, we're committed to creating equal opportunities for all. We believe that diversity in experiences and backgrounds is what makes us stronger. What we value most are curious and growth-driven minds.

So, regardless of who you are or how many 'boxes' you tick on the job description, if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, we want to hear from you.



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