Customer Experience Specialist

hace 2 semanas

Madrid, Madrid, España Gympass A tiempo completo
Transform Lives with Us

We're seeking a highly skilled Customer Experience Specialist to join our dynamic team in Madrid, Spain. As a key member of our European CX team, you'll be responsible for delivering exceptional support to our users and gym partners in German and English.

Your primary focus will be on answering questions, managing handover requests, and ensuring an excellent service experience. You'll also be responsible for categorizing interactions to identify areas for improvement and contribute to our commitment to service excellence.

This is a fantastic opportunity to join a multicultural team and work with one of the fastest-growing companies in the world. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we'd love to hear from you

Your Key Responsibilities
  • Identify and assess customer needs to ensure satisfaction
  • Manage customer communications and respond to requests via email and chat
  • Provide accurate and complete information using the right methods and communication procedures
  • Take care of customer complaints and provide solutions and alternatives
  • Build sustainable relationships and trust with customers through empathy and open communication
  • Manage the CRM system and updates, keeping records of customer interactions and processing customer accounts and files
  • Achieve personal and team targets
  • Collaborate closely with multiple departments to support all processes and operations
  • Take the extra mile to engage customers
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues
What We Offer

We're a wellness company that's committed to the health and wellbeing of our employees. Our benefits include:

  • Wellhub: access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more
  • Fitness: additional fitness subsidy to access onsite gyms and fitness studios
  • Flexible Work: flexible hybrid and full remote work options, with a home office stipend and a monthly flexible work allowance
  • Flexible Schedule: adjust working hours based on personal schedule, time zone, and business needs
  • Paid Time Off: minimum 25 days paid holiday per year, with an additional day for each year of tenure
  • Parental Leave: % paid parental leave to all new parents and extended maternity leave
  • Career Growth: outstanding opportunities for personal and career growth
  • Culture: an exciting and supportive environment filled with passionate individuals from all over the world

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

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