Customer Experience Specialist
hace 5 días
Job Summary
We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities
- Manage customer interactions through various channels, including phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product and service information to customers, answering questions and addressing concerns
- Work closely with internal teams to resolve customer issues and improve overall customer satisfaction
- Identify opportunities to improve customer experience and implement changes to enhance customer satisfaction
Requirements
- Previous experience in a customer-facing role, preferably in a logistics or transportation industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and customer relationship management software
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Maersk's Commitment to Diversity and Inclusion
Maersk is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and perspectives.
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