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Customer Experience Excellence Specialist

hace 2 meses

Madrid, Madrid, España Straumann Group A tiempo completo

About Straumann Group

The Straumann Group, a leading global player in the dental implant industry, is seeking a highly motivated and results-driven professional to accelerate our business growth. With a strong financial foundation and strategic vision, we are investing in new and emerging markets, creating opportunities for entrepreneurial and driven sales professionals to join our team and build a successful career.

Job Summary

We are looking for a skilled Sales Development Representative to source and cultivate new leads, build relationships with potential customers, and drive sales growth. The ideal candidate will have a strong understanding of the dental implant market, excellent communication and presentation skills, and the ability to work collaboratively in a team environment.

Key Responsibilities

  • Lead Generation and Qualification: Source and qualify new leads through various remote selling prospecting techniques, including cold calling, emailing, and social media outreach.
  • Sales Process Facilitation: Collaborate with the Head of Sales, Product Managers, and Territory Managers to facilitate the sales process and build trust with potential customers.
  • Value Proposition Presentation: Present and articulate the value proposition of the Straumann Group portfolio, including campaigns, offers, and courses, to potential prospects and customers.
  • Pipeline Management: Build and maintain a pipeline of potential customers by ensuring regular follow-ups from events, courses, and social media interactions.
  • Customer Experience: Collaborate closely with Territory Managers teams to ensure a seamless customer experience.
  • CRM Management: Utilize CRM software to enhance transparency between teams, track sales activities, manage contacts, and report on performance metrics.
  • Product Specialist: Act as a product specialist for the Anthogyr brand, collaborating with Territory Managers and customers to provide in-depth knowledge and product usage.

Requirements

  • Proven Sales Experience: Proven inside sales experience and/or a strong passion for seeking new opportunities.
  • Social Media Management: Strong hunting social media management skills.
  • Communication and Presentation: Excellent communication and presentation skills.
  • Dental Industry Knowledge: Experience or education in dental or similar/equivalent is an advantage.
  • Product Understanding: Strong understanding of the Straumann Group product portfolio.
  • CRM Proficiency: Proficiency in CRM software and sales tools.
  • Results-Oriented: Result-oriented, capable of growing net sales and customer base.
  • Team Player: Ability to work collaboratively in a team and build strong customer relationships.
  • Travel Requirements: Willingness to occasionally travel with Territory Managers.
  • Language Skills: Fluent in Spanish.