Customer Experience Specialist

hace 4 semanas

Madrid, Madrid, España Wellhub A tiempo completo

About the Role

We are seeking a highly skilled Customer Experience Specialist to join our international Customer Experience team based in Madrid, Spain. As a Customer Experience Specialist, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.

Key Responsibilities

  • Identify and assess customers' needs to ensure satisfaction;
  • Manage customer communications and reply to requests by email and chat;
  • Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies;
  • Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution;
  • Build sustainable relationships and trust with customers through empathy and open and interactive communication;
  • Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases;
  • Achieve personal/ team targets;
  • Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...);
  • Take the extra mile to engage customers

Requirements

  • Proficient/Fluent level of Italian, Spanish and English is required;
  • Valuable previous experience in customer service, helpdesk, or similar;
  • A true team player who loves working towards both team and individual goals;
  • A strong communicator both written and verbal with great interpersonal skills;
  • You are detailed-oriented and you genuinely care about offering a top-quality service;
  • You are able to be flexible, resourceful and to multi-task while establishing priorities and providing solutions;
  • You have a positive attitude, you are proactive and dynamic;
  • The first experience with Zendesk would be a plus.

About Wellhub

Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

What We Offer

  • WELLHUB: Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
  • FITNESS: Additional fitness subsidy to access onsite gyms and fitness studios.
  • FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. We offer two work model options: flexible hybrid and full remote.
  • FLEXIBLE SCHEDULE: Flexibility to adjust working hours based on personal schedule and business needs.
  • PAID TIME OFF: Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5).
  • PARENTAL LEAVE: We offer 100% paid parental leave to all new parents and extended maternity leave.
  • CAREER GROWTH: Outstanding opportunities for personal and career growth.
  • CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world

Equal Opportunity Employer

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

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