Customer Experience Specialist

hace 3 semanas


Madrid, Madrid, España Wellhub A tiempo completo
Customer Experience Specialist Opportunity

We are seeking a highly skilled Customer Experience Specialist to join our team in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.

Your key responsibilities will include:

  • Answering customer inquiries and managing handover requests
  • Delivering an excellent service experience through empathetic and interactive communication
  • Identifying and assessing customer needs to ensure satisfaction
  • Managing customer communications and resolving complaints in a timely and effective manner

As a Customer Experience Specialist, you will have the opportunity to build sustainable relationships and trust with customers, while also contributing to the growth and success of our company.

Requirements:

  • Proficient/Fluent level of Italian, Spanish, and English
  • Previous experience in customer service, helpdesk, or similar
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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