Product Manager
hace 1 mes
About Us: Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions.
Job Overview: We are looking for an innovative and experienced Product Manager to lead our Customer Experience Transformation Programme.
Key Responsibilities:
- Champion Customer Experience: Focus on understanding and addressing customer needs, ensuring that all initiatives prioritize customer satisfaction and value.
- Lead Transformation Initiatives: Develop and implement a comprehensive strategy, aligning with organizational goals and customer insights.
- Implement Change Effectively: Manage the change process while maintaining a strong focus on championing the customer experience throughout all stages of product development.
- Define and track KPIs: Measure the success of customer experience initiatives, providing regular updates to stakeholders.
- Product Development and Management: Define and prioritize product features and enhancements based on customer feedback, market research, and business goals.
- System Architecture Upgrade: Lead the management of an upgrade to the underlying systems architecture to support agile development and delivery.
Qualifications: Bachelor's degree or equivalent. 7+ years of experience in product management, with a focus on transformation programmes, customer experience and agile methodologies.
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