Customer Experience Transformation Expert

hace 4 días


Madrid, Madrid, España Ing Bank N.V. A tiempo completo

Ing Bank N.V. offers a competitive salary of approximately $120,000 annually for this role in our Delivery Team of KYC Tribe.

**Company Overview:**
We are a leading financial institution dedicated to innovation and customer satisfaction. Our goal is to provide seamless experiences through technology and operations excellence.

**Job Description:**
We seek an experienced Customer Experience Transformation Expert to join our team. In this role, you will

* Provide expert knowledge on ING products and services
* Collaborate with suppliers and stakeholders to identify areas for improvement
* Analyze data to inform decision-making and optimize processes

Your key responsibilities will include defining functional requirements, participating in testing, and providing support before go-live. You will also be responsible for controlling the process, solving incidents, and representing the voice of the customer to improve processes.

**Required Skills and Qualifications:**
To succeed in this role, you will need

* A minimum of 4 years of experience in the banking sector with a focus on technology and operations
* Proven track record in leading international project implementations with a strong tech component
* Deep understanding and hands-on experience in anti-money laundering practices
* Strong experience in agile methodologies and stakeholder management

**Benefits:**
We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.


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