Product Manager for Customer Experience Transformation

hace 4 semanas


Madrid, Madrid, España Pearson A tiempo completo

About Our Customer Experience Transformation Programme

We are looking for an experienced Product Manager to lead our Customer Experience Transformation Programme. This role is essential for driving customer value and solving customer problems through strategic initiatives.

Key Responsibilities:

  • Champion Customer Experience: Focus on understanding and addressing customer needs, ensuring that all initiatives prioritize customer satisfaction and value.
  • Lead Transformation Initiatives: Develop and implement a comprehensive strategy, aligning with organizational goals and customer insights.
  • Implement Change Effectively: Manage the change process while maintaining a strong focus on championing the customer experience throughout all stages of product development.
  • Define and Track KPIs: Measure the success of customer experience initiatives, providing regular updates to stakeholders.
  • Product Development and Management: Define and prioritize product features and enhancements based on customer feedback, market research, and business goals.
  • System Architecture Upgrade: Lead the management of an upgrade to the underlying systems architecture to support agile development and delivery.

About Us: Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions.

What We Offer: A collaborative and transparent environment to ensure alignment and buy-in from all relevant parties, opportunities to work with cross-functional teams, and a chance to make a meaningful impact on customer experience.


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