Digital Product Experience Transformation Lead
hace 1 semana
Madrid/London location offers the possibility of working from home or office, with regular attendance to our Madrid/London offices expected.
About Us:Pearson is a leading English language proficiency test provider. We are dedicated to delivering high-quality testing solutions, accessible and reliable. Our goal is to ensure that PTE (Pearson Test of English) test takers have the best possible experience throughout their journey, from registration to receiving their results.
Job Overview:We seek an innovative Product Manager to lead our Customer Experience Transformation Programme. This role drives customer value by solving customer problems through strategic initiatives. You will collaborate closely with UX and development teams to translate research findings into a dynamic roadmap enhancing customer experience for the upcoming year and beyond.
Key Responsibilities:- Champion Customer Experience: Focus on understanding and addressing customer needs, ensuring all initiatives prioritize customer satisfaction and value.
- Lead Transformation Initiatives: Develop and implement a comprehensive strategy aligning with organizational goals and customer insights.
- Implement Change Effectively: Manage the change process while maintaining a strong focus on championing the customer experience throughout all stages of product development.
- Define and track KPIs: Measure the success of customer experience initiatives, providing regular updates to stakeholders.
The ideal candidate has a strong background in product management, customer experience transformation, and agile methodologies, particularly SAFe (Scaled Agile Framework).
Benefits:This role involves reducing friction in the user journey, making the process more intuitive and supportive, and managing an upgrade to our underlying systems architecture.
Salary:Estimated annual salary range: €60000-€90000, depending on experience.
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