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Product Manager

hace 2 meses

Madrid, Madrid, España Pearson A tiempo completo
About the Role:

We are seeking an innovative and experienced Product Manager to lead our Customer Experience Transformation Programme. This role is critical for driving customer value and solving customer problems through strategic initiatives.

As a Product Manager, you will collaborate closely with UX and development teams to translate research findings into a dynamic roadmap that enhances our customer experience for the upcoming year and beyond. You will work to reduce friction in the user journey, making the process more intuitive and supportive, and manage an upgrade to our underlying systems architecture.

Key Responsibilities:
  • Champion Customer Experience: Focus on understanding and addressing customer needs, ensuring that all initiatives prioritize customer satisfaction and value.
  • Implement Change Effectively: Manage the change process while maintaining a strong focus on championing the customer experience throughout all stages of product development.
  • Product Development and Management: Define and prioritize product features and enhancements based on customer feedback, market research, and business goals.
  • System Architecture Upgrade: Lead the management of an upgrade to the underlying systems architecture to support agile development and delivery.
  • Stakeholder Management: Communicate product vision, strategy, and progress to stakeholders at all levels.

About Us:
Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions. We are dedicated to ensuring that our PTE (Pearson Test of English) test takers have the best possible experience from registration through to receiving their results.