CRM Senior Technical Specialist

hace 2 días


Madrid, Madrid, España Msd A tiempo completo
Job Overview

Msd is a leading company that empowers businesses to thrive in the digital age. We are seeking a highly skilled CRM Senior Technical Specialist to join our team.

Salary and Benefits

We offer an attractive salary of $120,000 per year, along with a comprehensive benefits package that includes health insurance, retirement plan, and paid time off.

Job Description

The CRM Senior Technical Specialist will play a key role in supporting our Omnichannel Strategy – CRM area. This position involves coordinating business-as-usual activities and consolidating and evolving the CRM landscape.

  • Manage data and process data change requests with customer data.
  • Evaluate data collection and accuracy across the CRM ecosystem.
  • Ensure compliance with Data Protection and Privacy Laws (GDPR) and act accordingly when conducting CRM activities.
  • Collaborate in data analysis and system extractions.
  • Process data to ensure its quality and consistency across different associated systems.

This role requires strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements.

Main Responsibilities

The successful candidate will be responsible for:

  1. Building strong relationships with internal stakeholders to understand business priorities and customer requirements.
  2. Providing support to the business as required to ensure all CRM initiatives are implemented effectively and efficiently.
  3. Understanding segmentation models to deliver personalized experiences at scale.
  4. Maintaining a strong mindset to optimize the use of CRM and delivering on business requirements.
  5. Taking an active role in key strategic CRM projects, both locally and regionally.

The ideal candidate will have a Bachelors or master's degree in Engineering, Marketing, Business, or a related field.

Requirements

To succeed in this role, you will need:

  • Bachelors or master's degree in Engineering, Marketing, Business, or a related field.
  • Proven experience in data management and processing.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.


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