Senior CRM Solutions Expert

hace 2 días


Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo

Merck Gruppe - Msd Sharp & Dohme is a dynamic and innovative company seeking a skilled Senior CRM Solutions Expert to support our Omnichannel Strategy – CRM area. As a key member of our team, you will be responsible for coordinating business-as-usual activities, consolidating and evolving our CRM landscape, and shaping current and future technical/functional CRM capabilities to support business priorities and customer-centric approaches.

About the Role

This role requires a strong understanding of data management, processing, and compliance with Data Protection and Privacy Laws (GDPR). You will ensure data collection and accuracy across our CRM ecosystem, participate in data revision and cleanse initiatives, and collaborate in data analysis and system extractions.

Main Responsibilities
  • Responsible for data management and change requests with customer data.
  • Ensure data collection and accuracy across CRM ecosystem.
  • Understand CRM compliance with Data Protection and Privacy Laws (GDPR).
  • Participate in data revision and cleanse initiatives.
  • Collaborate in data analysis and system extractions.

You will also work collaboratively with internal stakeholders to drive the use of CRM across departments, supporting our business strategy. This includes building a strong mindset to optimize the use of CRM, a good understanding of the system, and effectively delivering on CRM business requirements.

Requirements

We are looking for a candidate with a Bachelors or master degree (Engineering, Marketing, Business, etc.) from an accredited institution. Ideally, you have 3 years of experience in the pharmaceutical industry and experience in CRM administration in Salesforce-based solutions (preferably Veeva).

What We Offer

As a Senior CRM Solutions Expert, you can expect a competitive salary of approximately €70,000 per annum, depending on location. In addition to a comprehensive benefits package, you will have opportunities for professional growth and development in a dynamic and innovative company.


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