Travel Industry Business Development Representative
hace 6 días
About American Express Global Business Travel
As the world's largest travel management company, we empower our customers to take control of their travel programs, optimizing the return on their investments and providing exceptional traveler care. We're constantly innovating and introducing new products, services, and strategies that revolutionize the travel industry.
We build strong alliances with key travel leaders and suppliers worldwide, solidifying our position as a quality provider for businesses of all sizes.
We're seeking a skilled Travel Counsellor to join our team in A Coruña, Spain.
Job Responsibilities:
- Booking air, rail, ferry, hotel, car, and other travel-related services for business trips, including understanding fare notes and re-bookings via various channels.
- Create a personalized experience for each customer contact, ensuring high satisfaction and single-contact resolution.
- Have a deep understanding of clients' travel policies and provide consultation to guide them appropriately.
- Promote preferred suppliers when applicable to drive revenue.
- Assist with travel-related tasks such as visa arrangements, invoice clearance, refunds, and cancellations.
- Exceed expectations in service and quality delivered to clients.
- Maintain observance of standards and guidelines.
- Work in a goal-oriented service environment (KPIs).
- Take the initiative to assist team members and management.
Key Qualifications:
- A minimum of 1 year's experience in Amadeus or similar systems is required.
- Strong proficiency in creating air, rail, hotel, and car bookings in Amadeus is mandatory.
- A Bachelor's degree is an advantage.
- Native or full working proficiency in Spanish is essential, with English as an alternative.
- A minimum of 2 years' experience in a similar position within the business travel industry is desired.
- Excellent written and verbal communication skills are required.
- High knowledge of international geography is necessary.
- A positive and proactive attitude is essential.
- Strong problem-solving and critical thinking skills are required.
- Ability to work independently or as part of a team when needed.
- Used to working in a multinational environment.
- Excellent time management and organizational skills are necessary.
- Ability to work in a fast-paced and changing environment.
- Works independently.
- Proven ability to handle multiple priorities simultaneously.
This role will be based at Inditex HQ in Arteixo, A Coruña. The estimated salary for this position is around €25,000 - €35,000 per year, depending on experience and qualifications.
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