Travel Industry Team Lead
hace 3 semanas
About BizAway: Delivering the Future of Travel
We are a solid international company with strong ambitions and great expertise, driven by sustainability. Our constantly evolving services and solutions are characterized by our tech attitude and innovative processes.
Our core values are Proactivity and Reliability, Kind collaboration, and communication. We strive for success through People recognition, proactive approach, and reliability.
If you like challenges and want to be part of one of the fastest-growing B2B scale-ups, then BizAway is the perfect fit.
Job Summary:
We are looking for a driven and enthusiastic Team Leader, fluent in Spanish and Italian, with experience in the Travel industry and customer care call centers. Your role will involve supervising and managing a team of travel agents, overseeing training, handling customer complaints, and maintaining confidentiality and data protection compliance.
Main Responsibilities:
- Supervise and manage a group of travel agents in Vigo, Spain
- Oversee training for all travel agents in the Vigo Office
- Handle customer complaints and support critical incident pathways
- Maintain confidentiality and data protection compliance, adhering to SLAs and quality standards
- Support agents to respond to client requests via phone, chat, mail, and travel requests
- Manage escalations and enter customer information into our system
- Make reservations for clients through our platform
Requirements:
- Excellent knowledge of written and spoken Spanish (B2 and up)
- Excellent knowledge of written and spoken Italian (B2 and up)
- Availability to work in shifts
- High school diploma or equivalent required
- At least 3 years of previous experience in the role of Team Leader or Supervisor
- Must pass pre-employment skills testing and background check
Bonus Requirements:
- Good communication skills in English (B2+)
- Experience working in the travel industry
- Strong verbal and written communication skills
- Ability to learn and adapt to new software technologies
What We Offer:
- A seat on a scale-up with skyrocketing growth
- Attractive compensation, including equity in the company
- Development of your entrepreneurial spirit
- Multicultural and international team
- Collaborative and smart environment to work and learn
- Flexible working policy and great offices in Europe
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