Travel Industry Manager
hace 3 semanas
About BizAway
We Deliver the Future of Travel
BizAway is a solid international company with strong ambitions and great expertise. We support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and innovative processes.
SUCCESS comes from people and deserves to be recognized. Our core values are proactivity, reliability, and kind collaboration. These are the foundation of our Solution Culture.
If you like challenges and want to work for one of the fastest-growing B2B scale-ups, then BizAway might be the perfect fit for you.
We're looking for a driven and enthusiastic Team Leader - Spanish and Italian Speaking (m/w/d) with experience in the travel industry and customer care call centers who can coordinate a team of travel agents.
Your Role in BizAway
Supervise and manage the Vigo Travel Agent Team
Oversee training for all Travel Agents in our Vigo Office
Handle customer complaints, supporting critical incident pathways, and improve workflows for efficiency
Maintain confidentiality and data protection compliance, ensuring adherence to SLAs and quality standards
Support agents in responding to client requests through phone, chat, mail, and travel requests via our platform, managing escalations
Enter customer information in our system to issue reservations or update bookings
Make reservations for our clients through the platform
Explain rules and procedures for using our service on the platform
Explain service rules (hotel, car, train, etc.)
We estimate that the salary for this role will be around $65,000 - $75,000 per year, based on the location and industry standards.
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