Travel Industry Operations Manager
hace 6 días
About BizAway, a leader in sustainable travel management solutions. We are a rapidly growing company with a strong focus on innovation and customer satisfaction. Our goal is to deliver exceptional travel experiences through our cutting-edge technology and dedicated team.
Job DescriptionWe are seeking an experienced Travel Industry Operations Manager to oversee the day-to-day activities of our Vigo-based travel agent team. The ideal candidate will have a proven track record of managing teams, providing excellent customer service, and driving operational efficiency.
Key Responsibilities:- Serve as the primary point of contact for customer inquiries and concerns.
- Supervise and manage the Vigo travel agent team, ensuring they meet quality standards and performance metrics.
- Develop and implement training programs to enhance team skills and knowledge.
- Maintain confidentiality and data protection compliance, adhering to Service Level Agreements (SLAs) and quality standards.
- Support agents in responding to client requests via phone, chat, email, and travel platform.
- Manage escalations and ensure timely resolution of customer issues.
- Enter customer information into our system to issue reservations or update bookings.
To be successful in this role, you must possess:
- Excellent written and spoken Spanish (B2 level and above).
- Excellent written and spoken Italian (B2 level and above).
- Availability to work flexible shifts.
- High school diploma or equivalent required.
- At least 3 years of experience in a Team Leader or Supervisor role.
- Strong leadership skills, ability to analyze and present data.
- Highly organized with excellent time management skills.
- Solution-focused with a strong understanding of workforce planning.
BizAway offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience. In addition, we provide:
- Equity in the company.
- Opportunities for career growth and professional development.
- A multicultural and international team environment.
- A collaborative and smart workspace.
- Flexible working policies.
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