Travel Industry Operations Manager

hace 6 días


La Coruña, La Coruña, España Bizaway A tiempo completo

About BizAway, a leader in sustainable travel management solutions. We are a rapidly growing company with a strong focus on innovation and customer satisfaction. Our goal is to deliver exceptional travel experiences through our cutting-edge technology and dedicated team.

Job Description

We are seeking an experienced Travel Industry Operations Manager to oversee the day-to-day activities of our Vigo-based travel agent team. The ideal candidate will have a proven track record of managing teams, providing excellent customer service, and driving operational efficiency.

Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries and concerns.
  • Supervise and manage the Vigo travel agent team, ensuring they meet quality standards and performance metrics.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Maintain confidentiality and data protection compliance, adhering to Service Level Agreements (SLAs) and quality standards.
  • Support agents in responding to client requests via phone, chat, email, and travel platform.
  • Manage escalations and ensure timely resolution of customer issues.
  • Enter customer information into our system to issue reservations or update bookings.
Requirements

To be successful in this role, you must possess:

  • Excellent written and spoken Spanish (B2 level and above).
  • Excellent written and spoken Italian (B2 level and above).
  • Availability to work flexible shifts.
  • High school diploma or equivalent required.
  • At least 3 years of experience in a Team Leader or Supervisor role.
  • Strong leadership skills, ability to analyze and present data.
  • Highly organized with excellent time management skills.
  • Solution-focused with a strong understanding of workforce planning.
Benefits

BizAway offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience. In addition, we provide:

  • Equity in the company.
  • Opportunities for career growth and professional development.
  • A multicultural and international team environment.
  • A collaborative and smart workspace.
  • Flexible working policies.


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