Program Manager, Operations Excellence

hace 3 días


La Coruña, La Coruña, España Ttec A tiempo completo

About Ttec

Ttec is a leading provider of digital transformation solutions that help businesses achieve their goals. Our team is dedicated to delivering exceptional results and exceeding client expectations.

Job Summary

We are seeking a highly skilled Program Manager, Operations Excellence to join our team in [Location]. As a key member of our operations team, you will be responsible for managing day-to-day operations, processes, and reporting to ensure seamless delivery of projects and services.

About the Role

In this role, you will:

  • Manage and support day-to-day operations, ensuring timely and efficient completion of tasks and projects.
  • Provide leadership, engagement, performance management, communication, and development of staff, fostering a positive and productive work environment.
  • Develop, coach, support, and evaluate the team, identifying areas for improvement and implementing strategies to enhance performance.
  • Improve key success metrics associated with quality and goals, driving business growth and customer satisfaction.
  • Deliver excellent customer service and communication, building strong relationships with clients and stakeholders.

Requirements

To be successful in this role, you will need:

  • Strong verbal and written communication skills, with the ability to effectively communicate with staff, clients, and stakeholders.
  • Proficient English, both written and verbal, with the ability to understand and interpret technical documents and reports.
  • Able to lead and collaborate successfully, with experience working in a fast-paced, dynamic environment.
  • Strong attention to detail and desire to follow procedures, with a focus on accuracy and quality.
  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), with the ability to learn technology quickly.

What We Offer

We offer a competitive salary of $85,000 - $115,000 per year, depending on experience, plus a range of benefits including health insurance, retirement savings, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.



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