Program Manager, Operations Excellence
hace 3 días
About Ttec
Ttec is a leading provider of digital transformation solutions that help businesses achieve their goals. Our team is dedicated to delivering exceptional results and exceeding client expectations.
Job Summary
We are seeking a highly skilled Program Manager, Operations Excellence to join our team in [Location]. As a key member of our operations team, you will be responsible for managing day-to-day operations, processes, and reporting to ensure seamless delivery of projects and services.
About the Role
In this role, you will:
- Manage and support day-to-day operations, ensuring timely and efficient completion of tasks and projects.
- Provide leadership, engagement, performance management, communication, and development of staff, fostering a positive and productive work environment.
- Develop, coach, support, and evaluate the team, identifying areas for improvement and implementing strategies to enhance performance.
- Improve key success metrics associated with quality and goals, driving business growth and customer satisfaction.
- Deliver excellent customer service and communication, building strong relationships with clients and stakeholders.
Requirements
To be successful in this role, you will need:
- Strong verbal and written communication skills, with the ability to effectively communicate with staff, clients, and stakeholders.
- Proficient English, both written and verbal, with the ability to understand and interpret technical documents and reports.
- Able to lead and collaborate successfully, with experience working in a fast-paced, dynamic environment.
- Strong attention to detail and desire to follow procedures, with a focus on accuracy and quality.
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), with the ability to learn technology quickly.
What We Offer
We offer a competitive salary of $85,000 - $115,000 per year, depending on experience, plus a range of benefits including health insurance, retirement savings, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.
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