Global Incident Process Manager
hace 1 día
GKN Automotive, a leader in conventional and electrified drive systems, seeks an experienced Global Incident Process Manager to join its IT Service Management Team. This role demands a deep understanding of ITSM and the ability to design, implement, and maintain standardized processes for incident and problem management across all IT-related functions.
About UsWe are the market leader in our field, with a comprehensive global footprint and a reputation for excellence. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.
SalaryThe estimated annual salary for this position is $85,000 - $110,000, depending on experience and qualifications.
Job DescriptionThe Global Incident Process Manager will be responsible for designing, implementing, and maintaining processes for incident and problem management across all IT-related functions. This includes:
- Utilizing ITIL as a framework to develop and implement best practices for incident and problem management;
- Working closely with key stakeholders across IT and business functions to ensure common understanding and working practices;
- Continuously seeking ways and methods to improve incident and problem management processes;
- Ensuring that all vital processes are followed and stakeholders are communicated in a timely manner;
- Minimizing the impact of incidents and problems on business operations through managed simulations and desk-top exercises.
To be successful in this role, you will need:
- A deep understanding of ITSM and the ITIL framework;
- Experience in designing and implementing standardized processes for incident and problem management;
- Strong communication and interpersonal skills;
- Ability to work effectively in a team environment;
- Flexibility and adaptability in a fast-paced environment.
GKN Automotive offers a comprehensive benefits package, including:
- Competitive salary and bonus structure;
- Excellent health insurance and retirement plans;
- Generous paid time off and holidays;
- Ongoing training and development opportunities.
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