Global Incident Process Manager

hace 1 día


La Coruña, La Coruña, España Gkn Automotive A tiempo completo

GKN Automotive, a leader in conventional and electrified drive systems, seeks an experienced Global Incident Process Manager to join its IT Service Management Team. This role demands a deep understanding of ITSM and the ability to design, implement, and maintain standardized processes for incident and problem management across all IT-related functions.

About Us

We are the market leader in our field, with a comprehensive global footprint and a reputation for excellence. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.

Salary

The estimated annual salary for this position is $85,000 - $110,000, depending on experience and qualifications.

Job Description

The Global Incident Process Manager will be responsible for designing, implementing, and maintaining processes for incident and problem management across all IT-related functions. This includes:

  • Utilizing ITIL as a framework to develop and implement best practices for incident and problem management;
  • Working closely with key stakeholders across IT and business functions to ensure common understanding and working practices;
  • Continuously seeking ways and methods to improve incident and problem management processes;
  • Ensuring that all vital processes are followed and stakeholders are communicated in a timely manner;
  • Minimizing the impact of incidents and problems on business operations through managed simulations and desk-top exercises.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A deep understanding of ITSM and the ITIL framework;
  • Experience in designing and implementing standardized processes for incident and problem management;
  • Strong communication and interpersonal skills;
  • Ability to work effectively in a team environment;
  • Flexibility and adaptability in a fast-paced environment.
Benefits

GKN Automotive offers a comprehensive benefits package, including:

  • Competitive salary and bonus structure;
  • Excellent health insurance and retirement plans;
  • Generous paid time off and holidays;
  • Ongoing training and development opportunities.


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