Electrifying Customer Experience Expert
hace 6 días
At Monta, we're passionate about revolutionizing the global EV charging experience. As a talented individual, you'll play a crucial role in helping us achieve this vision as our next Customer Support Specialist.
**About Us**
Monta is the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology. Our goal is to make EV charging simple, accessible, and reliable for everyone.
**The Role**
We're seeking an experienced professional to provide exceptional support to our customers. Your key responsibilities will include:
• Providing support via multiple communication channels, including email, live chat, and phone
• Engaging with potential customers to answer their queries about Monta products and services
• Troubleshooting technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns
• Guiding customers in setting up their charging stations, ensuring all instructions are clear and straightforward
• Collaborating with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings
• Creating knowledge base articles and updating internal documentation in support of the customer experience
• Working on a shift-based schedule Monday-Sunday, between the hours of 07:00-19:00
**What We Offer**
In return for your expertise, we offer a competitive salary of €45,000 per annum, along with a range of benefits that demonstrate our commitment to your well-being and growth. These include:
• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Comprehensive health insurance
• Generous paid time off
**How You'll Impact Our Products and Processes**
Your work will have a direct impact on our products and processes, driving improvements that increase customer satisfaction and loyalty. We'll be measuring tangible outcomes and improvements you set in motion, which will also contribute to your professional growth and satisfaction.
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