Customer Experience Expert
hace 19 horas
**About Us**
Cpm International is a global company with a presence in over 30 countries. Our multilingual support services cater to the diverse needs of our markets, focusing on customer service, sales, and technical support solutions for clients worldwide.
We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace empowers you to bring your unique perspective and style to work.
**What You Will Do**
You will provide exceptional customer experiences through every interaction. This involves handling telephone, email, and social media queries (where needed) and ensuring that all customer and client needs are met in a timely and professional manner. You will also deal with inquiries regarding multiple brands and products across several industries and continually improve brand and product knowledge to deliver high-quality information to our customers.
**Requirements**
To be successful in this role, you will have a fluent level of Nordic language with exceptional grammar and spelling skills. A high level of English (both written and spoken) is also required, as well as a genuine passion for delivering outstanding customer service. Previous experience in a customer-facing role or a call centre environment would be an advantage. You should possess flexibility, adaptability, and the ability to multitask. Confidence and an enthusiastic telephone manner are essential, along with the ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail and a professional outlook are also necessary. Finally, a strong team spirit and a
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