Customer Support Expert
hace 1 mes
Job Summary
We are seeking a highly skilled Customer Support Expert to join our team at Teleperformance Spain. As a Customer Support Expert, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities
- Verify license, insurance, and business registrations submissions to ensure alignment with quality guidelines.
- Provide reactive phone and/or email support for live advertisers.
- Examine reviews to confirm compliance with guidelines and publish or deny.
- Evaluate escalated photo submissions where language-specific support is required.
- Process Google Guarantee claims per qualification guidelines.
Requirements
- French C2 level.
- Ability to speak and write English fluently.
- Experience in a fast-paced, scaled operations environment.
- Experience working in a call center environment.
- Experience working in a customer-facing role.
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