Customer Support Expert

hace 4 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Customer Support Expert

Job Summary

We are seeking a highly skilled Customer Support Expert to join our team at Teleperformance Spain. As a Customer Support Expert, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities

  1. Verify license, insurance, and business registrations submissions to ensure alignment with quality guidelines.
  2. Provide reactive phone and/or email support for live advertisers.
  3. Examine reviews to confirm compliance with guidelines and publish or deny.
  4. Evaluate escalated photo submissions where language-specific support is required.
  5. Process Google Guarantee claims per qualification guidelines.

Requirements

  • French C2 level.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.

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