Subject Matter Expert: Customer Support Specialist

hace 1 semana


Barcelona, Barcelona, España Revolut Ltd A tiempo completo

About Revolut
At Revolut, we believe that people deserve more from their money. Our mission is to deliver that. As a leading financial super app, we provide our 45+ million customers with a range of products and services to help them get more from their money every day.

About the Role
Our Customer Support team is the public face of the company, providing first-class front-line support to our customers. As a Subject Matter Product Expert with a Customer Support background, you will work closely with product teams to ensure users stay at the forefront of everything Revolut does.

Key Responsibilities

  • Provide technical support to customers, assisting with troubleshooting and resolving issues.
  • Test and diagnose bugs, replicating customer-reported issues and assisting in diagnosing bugs in the software or hardware.
  • Escalate complex technical issues to the product engineering team, gathering all relevant information from the customer.
  • Train and onboard new customers, helping them understand and utilize our products and systems efficiently.
  • Document solutions, maintaining and updating knowledge base articles, FAQs, user guides, and training materials for internal and external use.
  • Collaborate with stakeholders to gather insights and knowledge, ensuring a deep understanding of system requirements and customer needs.
  • Analyse customer-reported issues and propose innovative solutions based on data insights.

Requirements
To succeed in this role, you will need fluency in English, at least 1 year of experience in a Support role, a collaborative mindset, empathy, and a love for helping people. Previous experience as a Subject Matter Expert and/or first-line support representative is a plus.

About Our Culture
We believe in seeking out diverse talent and creating an inclusive workplace. Our Revoluters are a priority, and we're committed to delivering exceptional, innovative products and services for our customers. We encourage applications from people with diverse backgrounds and experiences to join our multicultural team.

What We Offer
At Revolut, we value our people and offer financial benefits, flexibility to work from home, the office, or abroad, a free Revolut Metal subscription, and exciting events year-round.


  • Subject Matter Expert

    hace 1 semana


    Barcelona, Barcelona, España Revolut A tiempo completo

    About RevolutAt Revolut, we believe that everyone deserves more from their money. More visibility, more control, and more freedom. Our products have been designed to deliver just that. We're a powerhouse of spending, saving, investing, exchanging, travelling, and more. Our mission is to help our customers get more from their money every day.About the RoleOur...


  • Barcelona, Barcelona, España Coty A tiempo completo

    SAP Sales/GTM Subject Matter Expert RoleWe are seeking an experienced SAP Sales/GTM Subject Matter Expert to join our team at Coty. As a key member of our SAP COE, you will be responsible for delivering SAP solutions for your area of expertise.Key Responsibilities:Participate in SAP project implementations and provide subject matter expertise.Capture and...

  • Subject Matter Expert

    hace 4 semanas


    Barcelona, Barcelona, España Coty A tiempo completo

    About the Role:We are seeking a highly experienced SAP Sales/GTM Subject Matter Expert to join our team at Coty. As a key member of our SAP COE, you will be responsible for delivering SAP solutions and providing subject matter expertise to support the implementation of SAP projects.Key Responsibilities:Participate in SAP project implementations and provide...

  • Subject Matter Expert

    hace 4 semanas


    Barcelona, Barcelona, España Coty A tiempo completo

    About the Role:We are seeking a highly skilled SAP Sales/GTM Subject Matter Expert to join our team at Coty. As a key member of our SAP COE, you will be responsible for delivering SAP solutions and providing subject matter expertise to support business requirements.Key Responsibilities:Participate in SAP project implementations and provide subject matter...

  • Customer Support Expert

    hace 3 semanas


    Barcelona, Barcelona, España Revolut A tiempo completo

    About RevolutAt Revolut, we're dedicated to delivering exceptional customer experiences. Our Customer Support team is the public face of the company, providing first-class front-line support to our millions of customers. As a key member of this team, you'll play a crucial role in ensuring our customers receive the support they need, whenever and wherever...


  • Barcelona, Barcelona, España Coty A tiempo completo

    About the RoleAs a SAP Sales/GTM Subject Matter Expert at Coty, you will be responsible for delivering SAP solutions for your area of expertise. Your main focus will be on participating in SAP projects implementations, providing subject matter expertise, and assisting in developing requirements for SAP projects.Key ResponsibilitiesParticipate in SAP projects...


  • Barcelona, Barcelona, España Revolut A tiempo completo

    About RevolutWe're a financial super app that helps millions of customers get more from their money. Our mission is to deliver the best financial experience possible.We're looking for a talented Subject Matter Expert to join our Customer Support team. As a Subject Matter Expert, you'll be the public face of the company, providing first-class front-line...


  • Barcelona, Barcelona, España Revolut A tiempo completo

    About RevolutAt Revolut, we're dedicated to delivering exceptional user experiences. Our Customer Support team plays a vital role in ensuring our customers receive first-class support.Key ResponsibilitiesProvide technical support to customers via various channelsAssist customers with troubleshooting and resolving issuesTest and diagnose bugs to identify...


  • Barcelona, Barcelona, España Coty A tiempo completo

    Job SummaryWe are seeking a highly skilled SAP Supply Chain Subject Matter Expert to join our team at Coty. As a key member of our Information Management Organization, you will be responsible for delivering SAP solutions for our supply chain operations.Main Responsibilities:Participate in SAP project implementations and provide subject matter expertise in...


  • Barcelona, Barcelona, España Revolut Ltd A tiempo completo

    About Revolut We strive to deliver exceptional user experiences, and our Customer Support team plays a vital role in making this happen. As a Subject Matter Product Expert with a background in Customer Support, you will be at the forefront of ensuring our customers receive top-notch support and experience seamless interactions with our products.


  • Barcelona, Barcelona, España Coty A tiempo completo

    SAP Warehouse, Production and Quality Subject Matter ExpertAs a key member of our team at Coty, you will play a crucial role in delivering SAP solutions for assigned modules of expertise. Your expertise will be sought after by colleagues and clients alike, making you a valuable asset to our organization.Main Responsibilities:Participate in SAP project...


  • Barcelona, Barcelona, España Coty A tiempo completo

    SAP Warehouse, Production and Quality Expert RoleAs a seasoned SAP expert, you will be responsible for delivering tailored SAP solutions for assigned modules of expertise to projects, serving as the go-to person for second-level support within your region. Your primary focus will be on participating in SAP project implementations, providing subject matter...


  • Barcelona, Barcelona, España Coty A tiempo completo

    About the RoleCoty is a leading beauty company with a global presence, and we are seeking a highly skilled SAP Security Subject Matter Expert to join our team. As a key member of our SAP Security & GRC COE, you will be responsible for reviewing and delivering Security & Governance across SAP applications.Key ResponsibilitiesReview and monitor the design,...


  • Barcelona, Barcelona, España Coty A tiempo completo

    SAP Sales and Distribution ExpertiseWe are seeking a highly skilled Subject Matter Expert to join our SAP COE team, reporting to the SAP COE Global Director. The ideal candidate will have a deep understanding of business and technical processes, with expertise in SAP Sales and Distribution.ResponsibilitiesParticipate in SAP project implementations, providing...


  • Barcelona, Barcelona, España Coty A tiempo completo

    SAP Security & Governance LeadCoty is seeking a highly skilled SAP Security & GRC professional to join our team as a SAP Security Subject Matter Expert. In this role, you will be responsible for reviewing and delivering Security & Governance across SAP applications.Key Responsibilities:SAP Security & GRC Expertise:Represent SAP Security & GRC considerations...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Customer Support Specialist - French Language ExpertCpm International is seeking a highly skilled Customer Support Specialist to join our team. As a French language expert, you will be responsible for providing exceptional customer service to our clients in the French market.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and...


  • Barcelona, Barcelona, España Lodgify A tiempo completo

    Customer Support SpecialistWe're looking for a skilled Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, helping them to successfully use our Lodgify software to manage and market their vacation rental businesses online. Key...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About the RoleWe're seeking a skilled Automotive Specialist to join our team in Athens, Greece. As a subject matter expert, you'll provide exceptional customer experiences through voice, chat, or email interactions.Key Responsibilities:Assist customers with onboarding software sessionsShare engaging explanations of features to enhance customer...


  • Barcelona, Barcelona, España Revolut A tiempo completo

    About RevolutAt Revolut, we believe that everyone deserves more from their money. We're on a mission to deliver just that, with a powerhouse of products that help our 45+ million customers get more from their money every day.We're a global financial super app, and we're growing rapidly. That's why we're looking for brilliant people who share our passion for...


  • Barcelona, Barcelona, España Https:Www.Wearehiring.IoSitemap A tiempo completo

    Role OverviewAt Https:/Www.Wearehiring.Io/Sitemap, we're looking for a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to successfully use our software to set up their own accommodation website and grow their vacation rental business. You...