Technical Account Manager: Strategic Customer Advocate
hace 4 semanas
**Job Summary**
We are seeking a highly skilled Technical Account Manager to join our team at Dynatrace. As a key member of our customer success organization, you will be responsible for providing exceptional technical support and guidance to our customers.
**Key Responsibilities**
- Provide expert-level technical support to customers, including troubleshooting and resolving complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
- Develop and implement strategic plans to meet the technical objectives and long-term goals of our customers.
- Serve as a subject matter expert, advising customers on the optimal use of our products and services to achieve their business goals.
- Collaborate with internal teams, including support engineers, product managers, and R&D, to ensure seamless resolution of customer issues.
**Requirements**
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- At least 4 years of experience working with large enterprise customers, including executive leadership.
- Demonstrated ability in leadership, mentorship, and organizational behavior.
- Excellent English written and verbal communication skills; Dutch is highly valued.
- Impeccable time management skills and ability to self-direct.
- Experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace.
**Benefits**
- A competitive salary: €120,000 - €150,000 per year, depending on experience.
- Ongoing training and professional development opportunities.
- A dynamic and collaborative work environment.
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