Product Support Expert

hace 5 días


Barcelona, Barcelona, España Revolut Ltd A tiempo completo

About RevolutRevolut Ltd. is on a mission to deliver more from your money. More visibility, more control, and more freedom. Our products - spending, saving, investing, exchanging, travelling, and more - help our 45+ million customers get more from their money every day.

Role Overview

Our Customer Support team is the public face of the company, providing first-class front-line support to millions of customers. We work with product teams to ensure users stay at the forefront of everything Revolut does.

Job Description

We're looking for a Product Support Expert with a background in customer support. If you believe ultimate user satisfaction is crucial for business growth, keep reading. This role involves:

  • Providing technical support, being the first point of contact for customers with troubleshooting and resolving issues.
  • Testing and diagnosing bugs, replicating customer-reported issues and assisting in diagnosing software or hardware issues.
  • Escalating complex technical issues to the product engineering team by gathering relevant information from customers.
  • Training and Onboarding: Helping new customers understand and utilise products efficiently.
  • Documenting solutions, maintaining and updating knowledge base articles, FAQs, user guides, and training materials for internal and external use.
  • Collaborating with stakeholders to gather insights and knowledge, ensuring a deep understanding of system requirements and customer needs.
Requirements

To succeed in this role, you'll need:

  • Fluency in English.
  • 1+ year background working in Support.
  • A collaborative mindset, able to work seamlessly with cross-functional teams and stakeholders.
  • Empathy, love for helping people, and ability to handle difficult customers and stressful situations calmly.
  • Attention to detail and accuracy when handling complex issues.
What We Offer

We provide financial benefits that show we value your work, flexibility to work from home, the office or abroad, and exciting events throughout the year so you can get to know your team. As a member of Revolut's multicultural team, you'll have the opportunity to grow professionally while contributing to the development of innovative financial products.



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