Ticketmaster Product Operations Expert
hace 2 semanas
At Ticketmaster Spain S.A.U., we are passionate about delivering world-class experiences to our fans.
About the RoleWe are seeking a highly skilled Product Operations Expert to join our team in Spain. As a key member of our Product Operations team, you will be responsible for owning the iterative roll-out of new products and features delivered by our Product and Engineering teams.
Your primary objective will be to ensure the Ticketing Product Portfolio can be operated at scale without major friction. You will become the knowledge expert over a set of products, responsible for advanced configurations, and consult with end users to define solutions to extraordinary client needs and issues.
Key Responsibilities:- Communicate product updates, new features, and functionality to stakeholders.
- Lead or support the process to implement new products and features within the market.
- Test products and features end-to-end to understand how they behave with the wider product ecosystem.
- Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
- Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption.
- Demonstrated success in providing product consultancy and support services.
- Strong written and verbal communications skills in English and Spanish.
- Strong Microsoft Word, Power Point and Excel skills.
- Experience with building and maintaining strong relationships with stakeholders.
- Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred.
Ticketmaster is a proud division of Live Nation Entertainment, and we have changed the way the world connects with their favorite artists, teams, and shows. We continue to shape innovation every day and enrich lives one amazing experience at a time.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the fan, you will be part of a culture that supports and enriches the fan experience.
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