Product Operations Specialist

hace 2 semanas


Barcelona, Barcelona, España Ticketmaster Spain A tiempo completo

Job Description: We are seeking a Product Operations Specialist to join our team in Spain. As a key member of the Product Operations team, you will play a crucial role in the iterative rollout of new products and features delivered by Ticketmaster's Product and Engineering teams. Your primary responsibility will be to ensure the Ticketing Product Portfolio can be operated at scale without major friction. This includes owning product knowledge, consulting with end-users, and providing first-tier support to internal teams. You will also collaborate with a wide community of Product Operations Specialists across regions and markets to build consistent product knowledge and leverage international scale and synergies.

Key Responsibilities:
1. Communicate product updates, new features, and functionality to internal teams
2. Lead or support the process to implement new products and features within the market
3. Test products and features end-to-end to understand how they behave with the wider product ecosystem
4. Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption

Requirements:
1. Demonstrated success in providing product consultancy and support services
2. Strong written and verbal communications skills in English and Spanish
3. Strong Microsoft Word, PowerPoint, and Excel skills



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