Product Operations Specialist

hace 2 días

Barcelona, Barcelona, España Ticketmaster Spain A tiempo completo
Job Title: Product Operations Specialist - Spanish Speaking

Join Ticketmaster Spain as a Product Operations Specialist and be part of a dynamic team that drives the success of our ticketing products. As a Product Operations Specialist, you will play a key role in ensuring the smooth operation of our products and features, working closely with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Communicate product updates, new features, and functionality to internal stakeholders.
  • Lead or support the process to implement new products and features within the market.
  • Test products and features end-to-end to understand how they behave with the wider product ecosystem.
  • Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
  • Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption.
Requirements:
  • Demonstrated success in providing product consultancy and support services.
  • Strong written and verbal communications skills in English and Spanish.
What You Will Be Doing:

As a Product Operations Specialist, you will be responsible for:

  • Product Adoption: Communicate product updates, new features, and functionality to internal stakeholders.
  • Product Consultancy: Develop master knowledge on new and existing Ticketmaster ticketing products.
  • Product Support: Track market's client issues and support via company tracking system Salesforce and provide first/second tier issue fixes when possible.
What You Need to Know:

Demonstrated success in providing product consultancy and support services. Strong written and verbal communications skills in English and Spanish.

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