Product Operations Specialist

hace 6 días

Barcelona, Barcelona, España Cledara A tiempo completo
{"title": "Product Operations Specialist", "content": "About Cledara

Cledara is a leading software management platform that helps businesses take control of their software subscriptions. With 1,000+ customers in 32 countries and 6,000+ software vendors, we're the world's leading software management platform.

The Role

We're looking for a Product Operations Specialist to join our operations team. As one of the first members of the team, you will be working directly with the Head of Support & Operations to design and operate the following processes:

  • Execution of exception handling for Cledara's customer invoice matching process
  • Execution of merchant classification and enrichment process
  • Customer payment and reconciliation-related processes
  • Execution of customer rewards payout process
  • Execution of Cledara's SaaS-tracking feature

You will also coordinate with the Product team to prepare for new feature releases and support their functionalities. We're looking for someone who can think outside the box to find ways to enhance and improve existing processes by leveraging automations and LLMS.

Requirements

We're looking for someone with a passion for technology startups and a desire to learn about the SaaS space. You should be comfortable with data and be competent with spreadsheets, including vlookup, match, index, and pivot tables. A can-do, agile attitude is necessary to thrive in a start-up environment. We're looking for a self-starter who thrives on autonomy, enjoys a rapid pace, and wants to make a real difference to the company.

About You

We're looking for someone who is looking for one of their first work experiences or recently graduated. You should be strategic and resilient, able to find information needed to make things happen. You should be thoughtful about resource allocation, able to prioritize tasks and manage your time effectively. We're looking for someone with a high level of curiosity and positive energy, and a solution-oriented mindset.

Benefits

We offer a range of benefits, including access to private medical insurance, a food allowance, a learning budget, and a great working culture with regular work outings and company offsites. You'll also have access to a corporate ClassPass account, an Apple Macbook, and a great centrally located workspace with an outside courtyard area.

", "lang_code": "en-US"}

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