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Product Operations Specialist
hace 2 meses
Join Ticketmaster Spain S.A.U. as a Product Operations Specialist and be part of a dynamic team that shapes the future of live entertainment. As a key member of our Product Operations team, you will play a crucial role in ensuring the seamless roll-out of new products and features, driving product adoption, and providing exceptional support to our clients.
Key Responsibilities:- Communicate product updates, new features, and functionality to internal stakeholders and clients.
- Lead or support the process to implement new products and features within the market, ensuring a smooth and efficient roll-out.
- Test products and features end-to-end to understand how they behave with the wider product ecosystem.
- Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
- Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption.
- Develop master knowledge on new and existing Ticketmaster ticketing products.
- In conjunction with the Client Support Specialists, evaluate business processes and assist clients to develop strong best practices.
- Bring technical knowledge and first-line support to the Spanish Client & Event Support teams.
- Collaborate with the wider Product Operations Consultant community in raising product enhancement requests and defining detailed requirements for these.
- Track market's client issues and support via company tracking system Salesforce and provide first/second-tier issue fixes when possible.
- Bridge issue resolution between Product Support central team and Spanish Client & Event Support teams.
- Act as the first line of support for specific clients when warranted due to business needs.
- Coordinate and act as Business Consultant with Product software installation and upgrades.
- Troubleshoot system, connectivity, software, and hardware issues and escalate in a timely manner.
- Demonstrated success in providing product consultancy and support services.
- Strong written and verbal communications skills in English and Spanish.
- Strong Microsoft Word, Power Point, and Excel skills.
- Experience with building and maintaining strong relationships with stakeholders.
- Experience in ticketing, live events, promoting, e-business, media, or entertainment industries preferred.
- Innovative and flexible approach – thrive to find solutions outside the box.
- Not accepting the status quo, working with a sense of urgency to deliver results.
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Professional development opportunities to help you grow and advance in your career.
- A collaborative and supportive team that is passionate about delivering exceptional results.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about live entertainment and want to be part of a team that is shaping the future of the industry, apply now to become a Product Operations Specialist at Ticketmaster Spain S.A.U.
