Product Operations Specialist
hace 4 semanas
Join Live Nation Entertainment as a Product Operations Specialist and take on the challenge of owning the iterative roll-out of new products and features delivered by Ticketmaster's Product and Engineering teams. Ensure the Ticketing Product Portfolio can be operated at scale without major friction.
As a Product Operations Specialist, you will become the knowledge expert over a set of products and consult with end users to define solutions to extraordinary client needs and issues. You will also be the first tier of support to internal end users when in need of product understanding and/or product issues and disruptions.
Collaborate with a wide community of Product Operations Specialists across different Regions and Markets to ensure consistent product knowledge and benefit from international scale and synergies.
Key Responsibilities:- Communicate product updates, new features, and functionality.
- Lead or support the process to implement new products and features within the market.
- Test products and features end-to-end to understand how these behave with the wider product ecosystem.
- Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
- Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption.
- Develop master knowledge on new and existing Ticketmaster ticketing products.
- Assist clients to develop strong best practices.
- Bring technical knowledge and first line support to the Spanish Client & Event Support teams.
- Collaborate with the wider Product Operations Consultant community in raising product enhancement requests and defining detailed requirements.
- Track market's client issues and support via company tracking system Salesforce and provide first/second tier issue fixes when possible.
- Bridge issue resolution between Product Support central team and Spanish Client & Event Support teams.
- Act as the first line of support for specific clients when warranted due to business needs.
- Troubleshoot system, connectivity, software and hardware issues and escalate in a timely manner.
Requirements:
- Demonstrated success in providing product consultancy and support services.
- Strong written and verbal communications skills in English and Spanish.
- Strong Microsoft Word, Power Point and Excel skills.
- Experience with building and maintaining strong relationships with stakeholders.
- Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred.
- Innovative and flexible approach – thrive to find solutions outside the box.
- Not accepting the status quo, working with a sense of urgency to deliver results.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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