Customer Support Expert

hace 6 días

Barcelona, Barcelona, España CPM A tiempo completo
Company Overview

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Job Description

We are seeking a Customer Support Expert to join our team in Barcelona, Spain. As a Customer Support Expert, you will be responsible for handling contacts over the telephone and by email to ensure the smooth daily operation of our services. You will also be responsible for caring for customer satisfaction, making sure that you are going the extra mile with each and every contact. Additionally, you will make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.

Key Responsibilities:
  • Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
  • Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
  • Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
Requirements

To be successful as a Customer Support Expert, you will need to possess excellent communication skills in both written and spoken Flemish and English. You will also require experience in the customer service industry and ideally in a Contact Centre environment. Furthermore, you must be autonomous and fast learner, able to provide effective support and be proactive with a 'can-do' attitude. Solution-oriented, you should be able to provide the correct and best outcome for the customer.

Desirable Skills and Qualifications:
  • Fluent level of both written & spoken Flemish. It's an essential skill as you'll be in touch daily with local customers in Flanders, Belgium and DeLijn (Flemish public transport operator).
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
Benefits

We offer a competitive salary package including:

  • Salary: €25,000 gross per year.
  • Contract: Permanent (1-month probation).
  • Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday to 9 am to 6 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Work Model: Hybrid working model.
  • Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
  • 24 holiday days per year on a full-time basis.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.

We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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