Customer Support Expert

hace 7 días


Barcelona, Barcelona, España CPM International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries. We deliver multilingual support tailored to diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.

We celebrate diversity and inclusion, fostering an accessible workplace where everyone can bring their whole self to work. Our vibrant culture encourages innovation and collaboration.

About New Balance

New Balance believes in the importance of movement and offers innovative products that combine function and fashion, performance, and style. As an international team member, you will play a crucial part in supporting the company's values and delivering exceptional customer service to our global customers.

What You Will Do
  1. Work collaboratively with consumers to answer product information requests and resolve queries professionally.
  2. Analyse customers' problems and offer individualised solutions, putting yourself in their shoes.
  3. Provide an omnichannel service via telephone, email, chat, and social media.
  4. Develop a sound understanding of New Balance products and services.
  5. Become an expert on all things New Balance.
Requirements
  • A fluent level of English with excellent grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A professional outlook and proactive approach to problem-solving.
Benefits
  • Salary: €18,000 per year (gross).
  • Incentives for top performers.
  • Holidays: 24 calendar days per year, plus paid bank holidays and one extra day in lieu.
  • Paid hybrid work arrangement: 4 days per month at the office and for training purposes.
  • Full-time training opportunity: 2 weeks based in the office.
  • Access to employee benefits and perks, including online discounts, private health insurance options, and referral bonuses.

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