Customer Experience Expert

hace 19 horas


Barcelona, Barcelona, España Sd Worx A tiempo completo

Company Overview

Protime is a leading global provider of Workforce Management solutions, empowering companies to optimize their most valuable asset – time. Our software and expertise help organizations master the art of managing their human capital.

Salary

The estimated annual salary for this role is approximately €40,000 - €60,000, depending on experience and qualifications.

Job Description

We are seeking an experienced Customer Care Advisor to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing top-notch support to our Belgian customers, assisting them with all their queries related to our software.

Responsibilities:

  • Build knowledge and expertise within various domains of our applications.
  • Establish strong relationships with client contacts, fostering trust and delivering exceptional service.
  • Answer questions regarding the use of our Protime tools, providing expert guidance and advice.
  • Advise customers on optimizing their Protime environment, ensuring seamless integration and maximum efficiency.
  • Develop internal networks and collaborate closely with our customer experts, sharing knowledge and best practices.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication skills, fluent in Dutch and English.
  • Strong analytical abilities, with a keen interest in software applications and HR processes.
  • Ability to take ownership of your role, working autonomously and proactively identifying opportunities for growth and improvement.
  • Collaborative mindset, with a passion for teamwork and continuous learning.

Benefits

As a valued member of our team, you can expect:

  • A dynamic and fast-paced work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting your hard work and dedication.
  • The chance to work with a global company, collaborating with diverse teams and stakeholders.
  • Flexible hybrid working arrangements, allowing you to balance work and personal life.

Why Choose Protime?

We offer a unique opportunity to make a real impact, driving innovation and excellence in every aspect of our business. Join us, and discover a culture that values collaboration, creativity, and continuous improvement.



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