Customer Experience Expert
hace 19 horas
Company Overview
Protime is a leading global provider of Workforce Management solutions, empowering companies to optimize their most valuable asset – time. Our software and expertise help organizations master the art of managing their human capital.
Salary
The estimated annual salary for this role is approximately €40,000 - €60,000, depending on experience and qualifications.
Job Description
We are seeking an experienced Customer Care Advisor to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing top-notch support to our Belgian customers, assisting them with all their queries related to our software.
Responsibilities:
- Build knowledge and expertise within various domains of our applications.
- Establish strong relationships with client contacts, fostering trust and delivering exceptional service.
- Answer questions regarding the use of our Protime tools, providing expert guidance and advice.
- Advise customers on optimizing their Protime environment, ensuring seamless integration and maximum efficiency.
- Develop internal networks and collaborate closely with our customer experts, sharing knowledge and best practices.
Required Skills and Qualifications
To succeed in this role, you will need:
- Excellent communication skills, fluent in Dutch and English.
- Strong analytical abilities, with a keen interest in software applications and HR processes.
- Ability to take ownership of your role, working autonomously and proactively identifying opportunities for growth and improvement.
- Collaborative mindset, with a passion for teamwork and continuous learning.
Benefits
As a valued member of our team, you can expect:
- A dynamic and fast-paced work environment, with opportunities for growth and development.
- A competitive salary and benefits package, reflecting your hard work and dedication.
- The chance to work with a global company, collaborating with diverse teams and stakeholders.
- Flexible hybrid working arrangements, allowing you to balance work and personal life.
Why Choose Protime?
We offer a unique opportunity to make a real impact, driving innovation and excellence in every aspect of our business. Join us, and discover a culture that values collaboration, creativity, and continuous improvement.
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