Dedicated Customer Experience Expert

hace 1 semana


Barcelona, Barcelona, España Minacs A tiempo completo

Company Overview

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We are a global technology and services leader that powers the brands of the future. With operations in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.

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About this role

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In this dynamic and rewarding position as a Dedicated Customer Experience Expert, you will play a critical part in our team's mission to deliver exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch support to customers via various channels, including telephone, email, and chats.

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Your Key Responsibilities:

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  • Taking incoming customer calls and resolving their queries efficiently">
  • Providing technical support and managing incidents related to the client's product, car electrical chargers">
  • Proactively updating customers on status and resolution progress">
  • Escalating potential service issues to the appropriate level">
  • Achieving an excellent customer satisfaction level">
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Required Skills and Qualifications

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To succeed in this role, you will need to possess:

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  • Proficiency or bilingualism in Dutch with an advanced level of English">
  • Customer care skills – ability to listen to and understand customers' needs">
  • Ability to take ownership of calls and progress them to resolution or escalation">
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What We Offer

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In return for your expertise and dedication, we offer a comprehensive benefits package that includes:

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  • A full-time permanent contract with a competitive salary: approximately €22,000 gross per year">
  • A rotative schedule between Monday and Sunday from 09.00 to 20.00, allowing for a healthy work-life balance">
  • The opportunity to grow and develop your career within our organization">
  • Ongoing training and development opportunities to enhance your skills and knowledge">
  • An attractive bonus structure, including up to €2,000 gross per year in performance-related bonuses">
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Why Choose Us?

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We are proud to be an equal opportunity employer committed to diversity and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you

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Location:

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ESP Barcelona - C/ de la Selva de Mar, 129

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Language Requirements:

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Dutch (Required), English (Required)

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Time Type:

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Full time



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