Customer Success and Relationship Manager
hace 5 días
We are seeking a highly skilled Customer Success and Relationship Manager to join our team at Unit4. This role offers an exciting opportunity to drive customer satisfaction and success by ensuring clients fully leverage our products and services.
About the Role:
- Develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items.
- Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience.
- Support client teams by coordinating access to premium education content for administrators and end-users.
- Gather and understand feedback and data to improve client outcomes and experience.
- Identify and drive up/cross-sell opportunities through CSM qualified leads in cooperation with sales colleagues.
Key Requirements:
- Excellent communication skills, fluent in Norwegian and English (verbal and written).
- Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
- Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
- Strong understanding of customer success planning, KPI tracking, and action planning.
What We Offer:
- A competitive salary of $85,000 per year.
- An uncapped time off policy and remote working opportunities.
- A commitment to sustainability and social responsibility.
- A safe and inclusive working environment with Employee Resource Groups.
About Unit4:
Unit4 is a fast-paced, high-growth, people-centric company delivering enterprise software for a great people experience. Our solutions empower people and deliver a better people experience so people can spend time on meaningful, high-value work they live for.
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