Enterprise Success Strategist
hace 3 semanas
About the Role
We are seeking a skilled Customer Success Manager to drive customer satisfaction and success by ensuring that clients fully leverage our cloud ERP software solutions.
Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources.
This role requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.
Key Responsibilities
- Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
- Regular Check-Ins: Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
- Cross-Sell Opportunities: Identify and drive up/cross-sell opportunities through CSM qualified leads in cooperation with sales colleagues.
Requirements
- Excellent Communication Skills: Fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
- Proven Experience: Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
- Strong Understanding: Strong understanding of customer success planning, KPI tracking, and action planning.
- Project Management Skills: Proficiency in project management and an ability to multitask across various client needs.
What We Offer
As a Customer Success Manager at Unit4, you will have the opportunity to work with cutting-edge cloud ERP software solutions and make a real impact on our customers' businesses. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented professionals who share our vision.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
How to Apply
If you're a motivated and results-driven professional looking to take your career to the next level, please submit your application with your resume and cover letter. We can't wait to hear from you
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