Senior Client Success Manager for Spanish Market
hace 1 mes
Overview
">Virtuagym, a global health and wellness company, is seeking an experienced Senior Client Success Manager to lead our Spanish-speaking customer base. This remote position in Spain offers a unique opportunity to join a dynamic team and drive business growth.
">About the Role
">We are looking for a seasoned professional with 3+ years of experience in Customer Success or Account Management to manage a portfolio of high-value customers in the Spanish market. As a Senior Client Success Manager, you will be responsible for developing strong relationships with our clients, identifying expansion opportunities, and ensuring maximum value from our solution throughout their lifecycle.
">Key Responsibilities
">- ">
- Develop a trusted advisor relationship with customers to drive business outcomes">
- Manage the onboarding process, training, and implementation">
- Maintain an in-depth understanding of our product and speak with customers about relevant features or functionalities">
- Act as a product champion, driving adoption by being a true expert and advisor">
- Proactively engage with customers to identify expansion opportunities">
- Increase renewals and reduce churn by early identification, escalation, and mitigation of risks">
- Collect and manage feedback/requests, NPS improvement, and analyze reviews">
Requirements
">To succeed in this role, you will need:
">- ">
- 3+ years of experience in Customer Success or Account Management managing a portfolio of customers">
- Business fluency in Spanish and English, both written and spoken; additional languages (Dutch, French) are a plus">
- Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes">
What We Offer
">Virtuagym offers a competitive salary package, including a base salary of €55,000 - €65,000 per year, depending on experience, plus benefits and opportunities for career growth in a dynamic and innovative company.
">Join Our Team
">If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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