Digital Health Solutions Manager
hace 3 semanas
Virtuagym is seeking a full-time Customer Success Manager to join our team in the Spanish market. This role will involve managing relationships with key clients and customers, ensuring they receive maximum value from our platform throughout their lifecycle.
As a Customer Success Manager, you will be responsible for relationship management of several of our most important accounts, including large-scale gym chains operating on an international level. You will engage and motivate our key customers to use our software and retain our customer base every day.
You'll proactively engage with our customer base and analyze activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym. Your agenda will include daily stand-ups, catch-ups with accounts, speaking with Product Managers, and planning review meetings.
Your key tasks as a Customer Success Manager will include:
- Developing trusted advisor relationships with customers to help them succeed with our platform.
- Managing the onboarding process, training, and implementation.
- Maintaining an in-depth understanding of our product and speaking with customers about relevant features or functionalities.
- Acting as a product champion, driving adoption by being a true expert and advisor.
- Proactively engaging with customers to identify expansion opportunities.
- Increasing renewals and reducing churn by early identification, escalation, and mitigation of risks.
- Being the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
To succeed in this role, you will need 3+ years of experience in Customer Success or Account Management, managing a portfolio of customers. You must have business fluency in Spanish and English, both written and spoken; an additional language (Dutch, French) would be a huge plus. You should also be able to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
We offer a competitive salary range of €45,000-€65,000 per year, depending on your experience. You will be working remotely from Spain, hired through the Spanish entity of our global employment partner. This is a fantastic opportunity to join a dynamic team and contribute to making the world a healthier and happier place.
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