Cloud Solutions Strategist
hace 1 día
At Zoho Corporation Europe, we're seeking a highly skilled Cloud Solutions Strategist to join our team. As a strategic advisor and cloud solutions expert for mid and enterprise-level support customers, you'll play a crucial role in helping them unlock the full potential of our cloud products.
About the RoleThis is a fantastic opportunity to work with a diverse portfolio of organizations, from mid-sized businesses scaling up their operations to large enterprises undergoing complex digital transformations. You'll be responsible for providing expert guidance on architecture, support strategy, and project planning, advocating for customer needs within our products.
Key Responsibilities- Advisory & Technical Guidance: Serve as a trusted advisor, providing expert guidance on architecture, support strategy, and project planning, and advocating for customer needs within our products.
- Operational Health & Optimization: Proactively monitor and manage customer environments, optimizing for cost efficiency and reduced complexity.
- Customer Relationship Building: Build strong, trusting relationships with customers, deeply understanding their business needs, technical challenges, and strategic goals.
- Technical Leadership: Lead technical discussions related to incidents, risk management, and trade-offs, using your expertise to offer tailored solutions and advice.
- Cross-functional Collaboration: Work closely with internal teams, including Product Engineers, Solutions Consultants, Account Managers, and Customer Success teams, to provide seamless support and innovation to customers.
To succeed in this role, you'll need:
- Previous experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Systems Engineer, or Consultant.
- Proficiency in cloud technologies, with a strong understanding of core areas such as Compute, Storage, Networking, Databases, and DevOps.
- Demonstrated ability to communicate complex technical concepts to a variety of audiences, including developers, business stakeholders, and executives.
- Strong organizational skills with the ability to manage multiple tasks and projects in a dynamic environment.
- A customer-focused mindset with a passion for solving customer challenges.
We offer a competitive salary package aligned with your qualifications, experience, and market value. You'll also enjoy a supportive and inclusive work environment, MacBook, mobile, and paid SIM, company-provided lunch, and reimbursement of approved business expenses. Additionally, you'll have the opportunity to work with a vibrant international team and contribute to driving growth and success in the Spanish region.
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