Customer Experience Operations Manager

hace 21 horas


Valencia, Valencia, España G-Star Raw A tiempo completo

Company Overview

G-Star Raw is a dynamic and innovative company that values creativity, curiosity, and care. Our mission is to push the boundaries of denim and make it a force for progress and innovation.

We are looking for a highly skilled Customer Experience Operations Manager to join our team in Valencia, Spain.

Estimated Salary:$65,000 - $85,000 per year

Job Description

The Customer Experience Operations Manager will be responsible for providing best-in-class customer experience for all G-Star customers. This includes inspiring the customer service team, identifying areas for improvement, and developing strategies to enhance the overall customer experience.

The ideal candidate will have a strong background in digital customer services, with experience working in a CRM environment such as Salesforce ServiceCloud. They will also have excellent communication skills, both written and verbal, and be able to communicate effectively with stakeholders at different levels.

Key Responsibilities:

  • Manage the customer support teams to ensure customers receive exceptional service
  • Develop and maintain customer service automations to improve efficiency and reduce contact rates
  • Work closely with the customer experience team to identify opportunities for improvement and develop strategies to enhance the overall customer experience
  • Monitor social comments and provide feedback to the CRO team on consumer pain points and opportunities
  • Own and update customer service content and messaging on key customer touchpoints
  • Build and maintain customer journeys to ensure the best results for customers

Required Skills and Qualifications:

The successful candidate will have a Bachelor's or Master's degree and 5+ years' experience in digital customer services. They will also have experience working in a customer service CRM environment, preferably Salesforce ServiceCloud.

Benefits:

G-Star Raw offers a competitive salary, a clothing budget to showcase personal style, fully paid private medical insurance, flexibility to work from home up to 2 days a week, and free access to leading learning and development platforms.

What We Offer:

A chance to play a pivotal role in shaping the future development of G-Star Raw in Spain, a state-of-the-art office in the vibrant city of Valencia, and a collaborative and dynamic work environment.



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