Customer Experience Director

hace 1 semana


Valencia, Valencia, España H&M Group A tiempo completo

Job Summary

We are seeking an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences that elevate store sales and create a welcoming atmosphere.

About the Role

In this key leadership position, you will be responsible for analysing selling information and working with the store manager to maximise the sales performance of your department/concession. You will also lead a team of sales assistants to achieve excellent standards of service and support recruitment, induction, and training of new starters.

Key Responsibilities:

  • Offer customers a high level of service through styling advice, product knowledge, and store experience.
  • Analyse selling information and work with the store manager to maximise the sales performance of your department/concession.
  • Lead a team of sales assistants to achieve excellent standards of service.
  • Support recruitment, induction, and training of new starters.
  • Assist the Store Manager in identifying future talents and putting together development plans to support their progression.
  • Oversee store operations.
  • Be a brand ambassador and provide the best experience for our customers.
  • Step into the role of Store Manager in their absence.

Requirements:

  • You have prior retail or customer-facing experience.
  • You possess strong leadership and communication skills.
  • You understand what makes a great customer experience.
  • You enjoy creating a positive work environment and leading a team.
  • You are results-focused and enjoy multitasking.
  • You enjoy developing yourself and others.

Benefits:

  • A competitive salary of €60,000 per year.
  • A 25% staff discount on all H&M Group brands.
  • A day off on your birthday.
  • The opportunity to work with a diverse and inclusive team.

About Us:

COS is a luxury fashion brand that offers a wardrobe of ready-to-wear and accessories for a life well dressed. We are committed to sustainable craftsmanship, quality, and a superior colour palette that transcends time. We believe in creating an experience beyond the expected and value diversity, inclusivity, and collaboration throughout our organisation.



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